Ticket Policies

Box Office Hours

Tuesday - Friday: 10am-4pm
Event days, weekday or weekend: Noon until the time of the event

In Person
350 Forbes Ave, Pittsburgh, PA 15222

By Phone
(412) 392-8000

During performance dates, the lobby will be open one hour before curtain time and the box office will stay open until half an hour after the performance begins.

Please note that the box office is unable to process exchanges and future sales one hour prior to curtain time on performance dates.

Discounts

Seniors 65+ and military members and their families receive 25% off regular ticket prices. Valid photo ID is required to pick up tickets. This discount is available online using code 25OFF, by phone, or in person.

Children 12 and under receive 50% off regular ticket prices. Discount available online using code YOUTH, by phone, or in person. All children must have a valid ticket; children under four are not permitted except for specifically identified productions, no babes in arms. Children must be accompanied by an adult with a valid ticket at all times and cannot be left unattended at the venue.

Pittsburgh area high school and college students receive 50% off regular ticket prices. Valid student ID is required to pick up tickets. This discount is available online using code STUDENT, by phone, or in person.

Point Park University alumni receive 25% off regular ticket prices. This discount is available online using code PPUALUM, by phone, or in person.

Point Park University students are eligible for one (1) complimentary ticket per COPA performance and one (1) $5 ticket per Playhouse Presents performance. Valid Point Park Student ID required to pick up tickets. Reservations may be made online using code PLAYHOUSE, by calling the box office, or in person at the Pittsburgh Playhouse. Tickets can be picked up at the Box Office during business hours, or upon arrival for the performance. Read more here.

Point Park University faculty and staff receive 25 – 50% off regular ticket prices. Valid Point Park ID required to pick up tickets. This discount is available online using code EMPLOYEE, by phone, or in person.

Group Tickets

For groups of 10+, we offer a 15% discount. Please call the Box Office at 412.392.8000 to arrange for your group's visit or purchase online by selecting the show you wish to attend and clicking the link that says, “Groups 10+ tickets on sale here.”

Complimentary Ticket Policy

Click here to review the complimentary ticket policy for patrons, staff, administration, faculty, students, and Conservatory of Performing Arts faculty and staff, both full and part-time.

Lost Subscription Tickets

Subscribers may have lost tickets replaced free of charge by arriving at the Box Office at least one hour prior to curtain.

Lost Non-subscription Tickets

If your tickets have been lost, or left at home, come to the Box Office at least one hour before the performance. Show a staff member a photo ID and/or receipt of purchase, and we will gladly reprint your tickets.

Refunds

Dates, times, prices, and artists are subject to change. All ticket purchases are final. There are no refunds.

Ticket Exchanges

Patrons receive free ticket exchanges to any performance that is not sold out. Tickets must be received no later than 24 hours prior to a performance. If tickets are exchanged for a higher-priced ticket, the price difference will be charged. If tickets are exchanged for lower-priced tickets, the difference will not be refunded. Tickets are not eligible for exchange for past performances, including subscription tickets. We make every effort to offer you the best seating available at the time of your exchange but cannot guarantee comparable seats.

Donate Tickets for a Tax Deduction

Can’t make the performance? You can donate your tickets back to the Pittsburgh Playhouse, and we’ll make them available for another arts patron to enjoy. We’ll also provide a tax-deductible receipt for your records in the form of a letter acknowledging your generous donation. Simply return your tickets to the Box Office at least 48 hours prior to the scheduled performance and ask that we send you a receipt.

Accessibility

Wheelchair seating is available for all performances. Please be sure to mention your needs when purchasing tickets to allow an appropriate location to be reserved for you. If you have purchased your tickets but need them exchanged for wheelchair or limited mobility seating, please contact the Box Office at (412) 392-8000 or boxoffice@pointpark.edu.

In addition, designated performances will have American Sign Language Interpretation and Audio Description. Please see individual show pages for more information. If you have non-ticketing accessibility needs such as, curb to seat wheelchair assistance, audio description information, requests for ASL interpretation, etc. please contact Patron Services at 412-392-8102 or patronservices@pointpark.edu.

For more accessibility information, click HERE